Terms and conditions of use

I. GENERAL PROVISIONS

These General Terms and Conditions of Sale define the general terms, rules and the sales procedure carried out via the website www.wallissimo.com by TRVL MEDIA Limited with its registered office at 99, Sir Adrian Dingli Street, SLM 1905 Sliema, Malta, EU VAT number: MT 25054237; e-mail: info@wallissimo.com. They also govern the terms for providing free electronic services.

II. DEFINITIONS

Administrator/Seller – means TRVL MEDIA Limited with its registered office at 99, Sir Adrian Dingli Street, SLM 1905 Sliema, Malta, EU VAT number: MT 25054237; e-mail: info@wallissimo.com, which is also the operator of the online store.

Payment service provider – a company that provides payment services to customers within the online store.

Gift voucher – an electronic voucher that entitles the holder to use it in the online store for a value equal to the nominal value indicated on the gift voucher. It has a unique code that enables the purchase of products offered in the online store.

Customer – a natural person with full legal capacity, as well as a legal person or an organizational unit without legal personality to which the law grants legal capacity, who makes purchases in the online store. The Customer may be a Consumer or an Entrepreneur.

Consumer – a natural person who uses the online store for purposes not directly related to their business or professional activity, as well as a natural person who uses the online store for activities related to their business where, based on the content of the sales contract concluded, it is apparent that it does not have a professional character for that person, particularly with regard to the subject matter of their business activity.

Cart – a service made available to each Customer using the online store to facilitate placing an order.

Sales contract – a contract of sale under the provisions of the Civil Code, concerning the sale of a product by the Seller to the Customer against payment of the price plus any additional costs, in particular shipping costs.

Law – the Act of 30 May 2014 on consumer rights.

User – a person who visits the website www.wallissimo.com, as well as a person who uses the services available on the website.

Product – a product presented by the Seller via the online store website, configured by the Customer and which may be the subject of a sales contract. All products are made to order and customized according to the Customer's instructions.

Entrepreneur – a natural person, legal person or organizational unit without legal personality to which the law grants legal capacity, who carries out an economic or professional activity on their own behalf and uses the online store in direct relation to their economic or professional activity.

General Terms and Conditions of Sale – this set of rules and regulations governing online sales in the online store.

Online store – the online sales service operated by the Administrator, made available to Customers at the website www.wallissimo.com.

Order – the Customer's declaration of will directly expressing the desire to conclude a distance sales contract, made using means of distance communication and indicating the product as well as the Customer's personal data necessary for the possible conclusion and execution of the sales contract.

III. CONDITIONS OF USE OF THE ONLINE STORE

The condition for using the online store is acceptance of these General Terms and Conditions of Sale. Submitting an order by the User requires confirmation of acceptance of these General Terms and Conditions of Sale. Without acceptance of these General Terms and Conditions of Sale, the User cannot submit an order.

Users may at any time access these General Terms and Conditions of Sale via the online store website at www.wallissimo.com/content/3-condizioni-generali-di-vendita and download and print them in PDF format.

The Administrator strives to make the online store usable by Users with all common web browsers, operating systems, device types and Internet connections. Correct operation of the online store is not guaranteed for every hardware and software configuration of the User. The User has no right to claims in case of malfunction of the online store or individual functions.

The minimum requirements for using the online store are: a) a functioning telecommunications terminal device (computer, tablet, smartphone, etc.) with Internet access that allows displaying the graphical user interface of the online store; b) an installed and updated version of the web browser: Microsoft Edge, Mozilla Firefox, Apple Safari or Google Chrome in the latest version; c) an active e-mail account; d) JavaScript and text cookie support enabled.

The User must use the online store in accordance with the law and good practices, respecting personal rights as well as the copyright and intellectual property rights of the Administrator and third parties. The User must provide truthful data.

Communication between the online store and the User takes place via e-mail and via push notifications if the User has given consent to receive such notifications on their device. Consent to receive push notifications is not a condition for using the online store, but may limit certain functionalities of the online store.

The Administrator takes measures to ensure the proper functioning of the online store. The User should inform the Administrator of any irregularities or interruptions in the operation of the online store.

Any complaints regarding the operation of the online store may be submitted by the User in writing to: TRVL MEDIA Limited, 99, Sir Adrian Dingli Street, SLM 1905 Sliema, Malta or by e-mail to info@wallissimo.com. The complaint should indicate the name and surname, correspondence address and the nature and date of occurrence of the irregularity related to the operation of the online store.

The Administrator will examine all complaints within 14 days of receipt and inform the User of the decision at the address provided in the complaint.

IV. PRODUCT AND PRICING INFORMATION

The Seller sells and delivers defect-free products within the online store, made to order and customized according to the Customer's instructions. The Seller is liable to the Customer for non-conformity of the product with the sales contract existing at the time of delivery and established within two years from that time, unless the product's durability period set by the Seller, its legal predecessors or persons acting on their behalf is longer – in accordance with the principles set out in the law.

Due to the characteristics of the technological process and the customized nature of the products, the delivered product may slightly differ from the ordered product – such differences arise in particular from factors such as technical screen parameters or selected display settings. The Seller informs that such circumstances do not constitute grounds for a complaint.

Prices of all products available in the online store are gross prices (including tax). Product prices do not include shipping costs. Shipping costs are indicated when the Customer chooses the shipping method. For products delivered within the European Union no additional taxes or duties are due.

Delivery of products outside the European Union may entail additional costs, in particular in the form of taxes and duties. The Customer is obliged to bear such additional costs.

The Seller reserves the right to change product prices without prejudice to acquired Customer rights, in particular the terms of sales contracts concluded prior to the change.

V. TERMS FOR CONCLUDING THE SALES CONTRACT

Presentation of all products in the online store, including those from external digital libraries or other legal sources, together with prices and additional information, does not constitute an offer to purchase within the meaning of the Civil Code, but only an invitation to conclude a sales contract after the Seller accepts the order submitted by the Customer.

The conclusion of a sales contract between the Customer and the Seller takes place after the Customer has previously submitted an order. The Seller allows the Customer to submit an order through the online store as follows:
a) The Customer selects a product available in the online store and configures the chosen product using the mechanisms available in the online store, setting the product parameters (e.g. dimensions, material, personalization);
b) The Customer adds the selected and configured product to the cart – until the “Proceed to checkout” button is pressed, the Customer may correct the data entered in the cart by adding or removing items;
c) After pressing the “Proceed to checkout” button, the Customer accesses the order form. The Customer fills in the order form with the data necessary for the conclusion and performance of the sales contract. The following Customer data must be provided in the order form: name and surname, address (street, building/flat number, postal code, city, country), e-mail address, telephone number. For Customers who are entrepreneurs or Consumers conducting business activity, it is also necessary to provide the company name and registered office address, and if an invoice with VAT is required in the order form, also the VAT number;
d) To successfully submit the order, the Customer accepts the General Terms and Conditions of Sale and the privacy policy and sends the order by pressing the “Proceed to payment” button to the Seller;
e) The Customer receives an e-mail confirmation from the Seller of receipt of the Customer's offer according to the content of the order. The confirmation is sent immediately, no later than within two hours of receiving the order;
f) The Customer chooses the payment method and, where applicable, additional costs indicated in the order form for the execution of the sales contract;
g) Depending on the chosen payment method, the Customer may be redirected to the pages of an external payment service provider to make the payment;
h) After making the payment, the Customer receives an e-mail with the subject “Thank you for paying your order” at the e-mail address provided in the order form, which confirms the conclusion of the sales contract between the parties;
i) The order processing begins after the Customer has received an e-mail with the subject “We have started processing your order”, which confirms the conclusion of the sales contract between the parties. Along with the information on the start of order processing, the Customer receives the sales document by e-mail.

If not all ordered products are available, the Seller informs the Customer of refusal to process the order due to product unavailability and cancels the order. If the Customer has paid for the canceled order, the Seller immediately refunds all payments made for the canceled order, no later than within seven days from the notification of order cancellation. The Seller refunds the payment using the same means used by the Customer for payment, unless the Customer has expressly agreed to another refund method that does not incur costs for them.

VI. PAYMENTS

When submitting the order, the Customer chooses the payment method for the product among the options indicated on the online store website. The Seller provides the Customer with the following payment methods:
a) quick electronic transfers via the Przelewy24 system;
b) payment via the PayPal system;
c) payment by credit card via the Stripe platform;
d) payment via PayU.

The online store uses the services of a payment service provider for processing online payments as well as for storing customer data related to credit cards, debit cards or other payment methods offered in the online store.

Use of the payment services available in the online store involves entering into a separate legal relationship with the payment service provider and accepting its general terms and conditions. The online store is not a party to that relationship and cannot affect its content or performance. In case of payment problems, the Customer should contact the payment service provider to clarify doubts or file a complaint.

If payment in advance is required, the Customer must make the payment during the ordering process. Failure to pay within 7 days from submitting the order will result in the Customer's offer contained in the order not being accepted.

VII. DELIVERY OF PRODUCTS

The place of performance of the obligation arising from the sales contract by the Seller is the place where the product is collected (or, in case of doubt, the place where the product should be collected as indicated by the Customer).

Product delivery is carried out via courier. Shipping costs, where applicable, are borne by the Customer at the time of payment for the order.

The total waiting time for the Customer to receive the products (delivery time) is composed of the time required by the Seller to prepare the order and the time required by the courier to deliver the products.

Products are delivered within the time specified in the order or, if no delivery time is specified, within the approximate period indicated when choosing the shipping method, but no later than within 30 days from the date of conclusion of the sales contract.

The Seller is not liable for failure to deliver or delays in delivery attributable to reasons caused by the Customer.

Failure to collect the products by the Customer (regardless of the reason) obliges the Customer to reimburse the Seller for return costs. A new delivery of the products is possible only after payment of the return costs and the costs of a new delivery.

The Customer must check the contents of the package in the presence of the courier and, in case of damage, draw up a damage report together with them. It is recommended to photograph the damaged package and the product.

Upon delivery of the product by the Seller to the courier, the benefits and burdens of the product as well as the risk of accidental loss or damage to the product pass to the Customer who is an Entrepreneur.

VIII. COMPLAINT PROCEDURE

Consumer
The Seller is liable to the Consumer for non-conformity of the product with the sales contract existing at the time of delivery and established within two years from that time, unless the durability period specified by the Seller is longer.

If the product is not in conformity with the sales contract, the Consumer may request its repair or replacement.

The Seller may perform the replacement if the Consumer requested repair, or carry out the repair if the Consumer requested replacement, if restoring conformity by the method chosen by the Consumer is not possible or would involve disproportionately high costs for the Seller.

If both repair and replacement are impossible or would impose disproportionately high costs on the Seller, the Seller may refuse to restore conformity of the product with the sales contract.

In cases provided by law, if the product is not in conformity with the sales contract, the Consumer may submit a statement of price reduction or withdraw from the sales contract.

Guarantee claims may be submitted by sending the claimed product to the Seller at the e-mail address info@wallissimo.com. The claimed product must be accompanied by proof of purchase (e.g. copy of the receipt or invoice) and a description of the defect found together with the Consumer's demand under the guarantee.

The Seller will examine all complaints within 14 days of receipt and inform the Consumer of the decision at the address indicated in the complaint.

The Consumer has the right to use out-of-court dispute resolution methods by applying to a permanent consumer arbitration board, the competent regional inspector of the Trade Inspectorate or by making use of the assistance of a local consumer ombudsman or a social organization whose statutes include consumer protection.

An online dispute resolution platform between consumers and traders at EU level (ODR platform) is available at www.ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

Entrepreneur
The Seller guarantees the delivery of a defect-free product. The Seller is liable to the Entrepreneur if the product has a defect (warranty).

The Seller is liable under the warranty if a physical defect is found within two years from the delivery of the product.

If the product has a defect, the Entrepreneur may:
a) submit a statement of price reduction or withdrawal from the sales contract, unless the Seller immediately replaces the defective product with a defect-free product without excessive inconvenience to the Entrepreneur or removes the defect;
b) request replacement of the defective product with a defect-free product or removal of the defect.

Guarantee claims may be submitted by sending the claimed product to the Seller at the e-mail address info@wallissimo.com. The claimed product must be accompanied by proof of purchase and a description of the defect found together with the Customer's claim under the warranty.

The Seller will examine all complaints within 14 days of receipt and inform the Entrepreneur of the decision at the address indicated in the complaint.

IX. LEGAL RIGHT OF WITHDRAWAL

Pursuant to Article 38 point 3 of the Law, the Consumer does not have the right to withdraw from the sales contract within 14 days, because all products offered in the online store are not pre-packaged, are made to order and are personalized according to the Customer's instructions or serve their individual needs. In this case the Seller allows return of the product exclusively in the form of issuing a gift voucher for the value of the price of the returned product, according to the rules set out in chapter X of these General Terms and Conditions of Sale.

X. CONTRACTUAL RIGHT OF RETURN

The Customer has the right to return the product according to the rules described in this chapter.

In case of product return, the Customer is entitled to a refund equal to the price paid in the form of a gift voucher. The return request must include a photo of the product and proof of purchase (e.g. copy of the receipt or invoice) and must be sent to info@wallissimo.com. Product return is possible only if the product is original, intact and free of signs of use.

The Seller will examine the return request within 14 days of its receipt and inform the Customer of the decision at the address indicated in the request. If the return is accepted, the gift voucher will be sent within 14 days from acceptance of the return to the e-mail address indicated in the Customer's request.

The gift voucher entitles the Customer to make a new purchase of a product in the online store up to the nominal value indicated on the gift voucher. The gift voucher is valid for a period of 12 months from the date of sending to the e-mail address indicated in the request.

If ordering a product whose nominal value exceeds the value of the gift voucher, the Customer is obliged to pay the price difference.

Detailed rules for using gift vouchers are set out in the gift voucher terms of use, available at www.wallissimo.com/condizioni-uso-buoni-regalo.

XI. WARRANTY

Products may be covered by a warranty granted by the product manufacturer. Information about the existence and content of the warranty is presented in the online store.

XII. INTELLECTUAL PROPERTY

The online store or its individual elements are protected by national and international law. It is prohibited to modify, copy, distribute, transmit, display, forward, reprint, sublicense or create derivative works from materials without the Administrator's consent.

XIII. REVIEWS

The Administrator allows Users to leave reviews about the online store and products. Reviews are not verified to confirm whether they come from customers who have used or purchased the product.

XIV. NEWSLETTER

The newsletter subscription service is offered free of charge by the Administrator to Users who voluntarily give their consent.

XV. PERSONAL DATA PROTECTION

Detailed rules and purposes of processing personal data collected during the User's use of the online store are described in the privacy policy, available at www.wallissimo.com/privacy-policy.

XVI. AMENDMENT OF THE GENERAL TERMS AND CONDITIONS OF SALE

The Administrator reserves the right to amend the General Terms and Conditions of Sale at any time. Amendments to the General Terms and Conditions of Sale will be published on the online store website.

XVII. FINAL PROVISIONS

All disputes that may arise in connection with a sales contract concluded between a Consumer and the Seller shall be resolved by the competent common court. Disputes between the Seller and a Customer who is an Entrepreneur shall be resolved by the court competent for the Seller's registered office.

The General Terms and Conditions of Sale come into force on 1 September 2025.

LAST UPDATED: 24.02.2026